We understand that selecting the perfect luxury timepiece is an important decision. To ensure your complete satisfaction, Watch Extraordinaire offers a hassle-free return policy.
Return Eligibility
- Items must be returned within 5 days of delivery.
- Watches must be unworn and in original condition, including all packaging and accessories.
- Special orders are generally not eligible for return, but exceptions may apply. Please contact customer service for details.
Initiating a Return
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Include the order number and reason for return.
Shipping Returns
- You are responsible for return shipping costs. We recommend using a traceable shipping method with insurance.
- Clearly display the RMA number on the return package.
Refunds
- Refunds will be issued to the original payment method within [number] business days of receiving the returned item.
- A restocking fee may apply.
- Shipping costs are non-refundable unless the return is due to our error.
Authenticity Verification
If you question the authenticity of your watch, please contact us immediately. We require a certified letter from an authorized dealer or manufacturer verifying the watch is not genuine.
Exceptions
Certain items, such as custom orders or personalized items, may not be eligible for return. Please contact customer service for specific details.
We strive to make the return process as smooth as possible. If you have any questions, please don't hesitate to contact our customer service team.